AI: Automatic Pre-Qualification of Processes
Are incoming processes, applications, or customer inquiries piling up in your company? Then you know how time-consuming and resource-intensive it can be to manually sort and forward everything. An AI-powered pre-qualification solution addresses this issue: It analyzes texts and instantly recognizes what they are about – and automatically assigns the task to the right contact person.
The Problem: Time-Consuming Sorting and Unclear Responsibilities
- Manual Effort: Your team spends a lot of time sorting emails, letters, or online inquiries and assigning them to the appropriate people.
- Delayed Processing: During bottlenecks or uncertainties, processes sometimes end up in the wrong department and may get lost.
- Inefficient Processes: Important tasks remain unaddressed because it first needs to be determined who is responsible for which topic.
The Solution: Automated AI Pre-Qualification
With AI-based pre-qualification, algorithms automatically read the contents of incoming processes. They recognize the intention (e.g., “complaint,” “contract request,” “callback request”) and determine who in the company is responsible. This way, each process reaches the right recipient with just one click – without manual sorting.
What happens in the background?
- Text Analysis: The AI identifies key terms and categorizes the request.
- Automatic Assignment: Based on your responsibility rules, the process is assigned to the appropriate team or contact person.
- Transparent Tracking: Everything runs in a central system, so you can see at any time who is working on what.
The Benefit: More Focus, Less Chaos
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Time Savings Manual assignment is eliminated, allowing your team to focus on the essentials.
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Increased Efficiency Processes go directly to the right people, reducing follow-up questions and speeding up handling.
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Improved Service Quality Faster response times increase satisfaction among customers, partners, and employees.
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Transparency and Control A central dashboard shows the current status of each process. No inquiries get lost.
Why schnell.digital?
At schnell.digital, we make AI and digitization accessible for small and medium-sized enterprises. Our specialties include:
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Seamless Integration We integrate our AI solutions seamlessly into your existing system environment (e.g., CRM or ERP).
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Highest Data Protection Standards As a German company, we guarantee solutions that comply with your guidelines and regulations – optionally on-premises.
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Practical Consultation From the initial project idea to daily operation – we work closely with you to ensure successful implementation.
Contact Us Now
Would you like to give your teams more freedom and drastically reduce processing times? Contact us and let’s develop an AI solution together that automatically pre-qualifies your processes and assigns them to the right contact persons.
Eliminate unnecessary administrative work – leverage AI and gain valuable time for your core business!